WEBSITE POLICIES
REIMBURSEMENT
All of our products are guaranteed to provide the customer with complete satisfaction regarding the recipes purchased in case you are unable to understand the recipe.
If you receive an exclusive prescription from us and are not satisfied, follow these steps to request a refund:
Please inform our team about the problem via email, clearly stating why you were not satisfied with the prescription or if you received something wrong, within 3 days of receipt.
Your complaint will be analyzed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a coupon with the value of the product to use on future purchases.
According to the Consumer Protection Code - Article 18, there is no legal obligation for the store owner to make exchanges due to the consumer's regret regarding the color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to make exchanges only in the case of defective products.
COOKIES
We use cookies to personalize your experience in our store and offer relevant content according to your preferences. Cookies are small files stored on your device that record your browsing preferences. They may be necessary, performance, functionality or advertising cookies. We use our own and third-party cookies, which may be temporary (session) or permanent. The use of cookies requires your consent, which is requested when you first access the website. You can manage them in your browser settings at any time. Changes to this Policy may occur, and your continued access will be considered consent.
PRIVACY POLICIES
Our Store respects your privacy because it guarantees the complete confidentiality of the information you provide to us. Only data such as email and name are stored in our database in order to improve our relationship through email, direct mail, among other forms of interaction. This way, we can always offer you the best products and services. Your credit card number is used only by Mercado Pago and only in the purchase processing, and is not, in any way, saved in the files after the transaction. Your email address will only be used to contact you about your orders or to disclose promotions and launches on our website, and may be canceled by you at any time. If you have any questions or suggestions regarding our privacy policy, please contact us. Our Store guarantees the security of your purchase and respects your privacy.